At New Action Products, we stand behind the quality of our product. We carefully inspect each shipment before it leaves our warehouse. Canadian coin sorters are shipped US priority mail. US coin sortering products are usually shipped UPS ground.
In the rare event that you may receive defective merchandise, please contact us at (800) 455-6459 or by email and, in most cases, we can ship a replacement piece to you instead of reshipping the whole order - this saves you time and aggravation. Any items that are returned to us that have been damaged due to negligence misuse will have a surcharge attached.
Orders may be cancelled up to 24 hours after placement without incurring any charges. However, due to processing fees, a 5% cancellation charge will occur after the 24-hour period.
In some cases, merchandise displayed for sale on this site may not be items that are regular stock items in our warehouse. Items not stored at New Action Products warehouse will be ordered directly from the manufacturer or appropriate distributor.
Returns and Exchanges
Items may be returned to us within 30 days of purchase. There is a 15% (of the retail price) restocking fee for any items that are returned to us. Returned items MUST be shipped in their original packaging. Pending inspection, a refund or credit will be issued to you for the value of the item including taxes. Shipping fees are non-refundable. You must call us for shipping instructions - any shipment that arrives without prior authorization will be refused and returned to you.
Important: Shipping fees are non-refundable.
PLEASE INSPECT YOUR SHIPMENT CAREFULLY.CALL US IF ANYTHING SEEMS DAMAGED AND MARK ON THE SHIPPING INVOICE ANYTHING OUT OF THE ORDINARY.